Processing Time

When you submit your order, we begin processing it immediately for shipment. Standard orders are usually shipped within 1-2 business days after order is placed. ‘Business Days’ means Monday-Friday 9:00-5:00 (Melbourne, Australia time zone), excluding public Australian holidays. Orders will not be dispatched until payment in full has been received and we’re satisfied with the integrity of the order.

Shipping

You will receive a tracking number by email once your product is dispatched and will be able to track every step of the way. Please allow 12-24 hours for the tracking to be updated. If you have not received this email, kindly check your other email folders or Email us. Please note that we cannot be held accountable for any shipping delays caused by the carrier. For any special delivery instructions (or if Express Shipping is required) please Email us so we can accommodate your request.

Changing the Delivery Address

If you entered an incorrect delivery address during the checkout process there is a small window of time where you can notify us and correct it. Contact us as soon as possible to request a delivery address change, in most cases we can accommodate such requests before an order is processed. Unfortunately, once an order is processed, we are not able to change the delivery information.  You may still have the option to change delivery address by contacting the carrier and providing your tracking number. If you provided an incorrect or incomplete shipping address, we are not able to send a replacement, you will need to place a new order. 

Please note we will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Undeliverable/returned packages

If your shipment is deemed undeliverable for any reason, it may be returned to our store. Some common reasons for packages being returned to sender are: invalid address, Incomplete street address, missing apartment numbers, recipient unavailable to accept delivery or pick it up from the post office.

If your order is undeliverable and returned to our store by the carrier, please contact us with your order number. Once your inquiry is received, we will refund your order minus the shipping charges which are not refundable. You have an option to re-ship the order, but you will be charged again for shipping.